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Terms and Conditions

  1. These Terms are between Chen Optics Pty Ltd & The trustee for M and G Eames Trust t/a Bino Vision (ABN 18310175597), its successors and assignees (referred to as “we” and “us”) and you, the person, organisation or entity described in the in the domain binovision.com.au (referred to as “you”), each a “Party” and collectively the “Parties”.

  2. Please read the following terms and conditions carefully. You agree to be bound by the Terms by accessing the Website, regardless of whether you create an account or make a purchase. If you do not agree to these terms, you may not use this Website.

  3. We reserve the right to make changes to these Terms at any time, in our discretion and without notice.

  4. By placing your order or otherwise contacting Bino Vision, you agree that any information provided may be used by us for the purpose of communication and order processing. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

  5. All prices shown are in Australia Dollars (AUD) and include Australian GST. Although we make efforts to keep pricing up-to-date, prices are subject to vary without notice. Goods for export are not subject to Australian GST, however the buyer is responsible for any duties and charges applicable when the goods arrive at their destination. In the event that a price change is relevant to an item which has already been ordered online, we will first contact you to confirm payment of the difference, or subsequently cancel the order with a full refund should this additional cost be prohibitive.

  6. By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order. 

  • We ship Australia wide and internationally.

  • We accept payment by Credit and Debit cards and PayPal.

 

Refund Policy

 

General

 

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).

Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

 

Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Australian Consumer Law

 

Under the Australian Consumer Law:

 

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled

  1. to cancel your service contract with us; and

  2. to a refund for the unused portion, or to compensation for its reduced value.

  3. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

  4. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

  5. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

  6. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

  7. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

  8. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

  9. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

 

Cancellation and Change of Mind

 

We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere. Any refund for cancellation or change of mind is done at our sole discretion only and does not replace or otherwise waive our rights under these Terms.

Exceptions

 

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

  1. You misused the said product in a way which caused the problem.

  2. You knew or were made aware of the problem(s) with the product or service before you purchased it.

  3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

  4. Any other exceptions that apply under the Australian Consumer Law.


Products Damaged During Delivery

In the event that the product you ordered has been damaged during delivery:

  1. Please contact us as soon as possible.

  2. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

  3. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 14 days from the date of receiving the product.

 

Shipping Costs for Returns

 

In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.

 

If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

 

If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

 

In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

Response Time

 

We make every effort (though we do not guarantee) to process any requests for replacements or refunds within 14 business days of receipt.

How to Return Products

 

You can contact us at the end of this Policy to discuss a return using the information.

 

Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

 

To be eligible for a refund, repair or replacement, you must provide proof of purchase.

 

You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

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Contact Us

 

If you wish to speak to us about this Policy or about any refund please contact us.

 

Bino Vision is located at Unit 7/14 Argon St, Sumner QLD 4074.

We can be reached by email at sales@binovision.com.au or phone us on (07) 3715 5603

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